
Book #81 of 2022:
Out of Office: The Big Problem and Bigger Promise of Working from Home by Charlie Warzel and Anne Helen Petersen
An interesting, sporadically helpful, and yet deeply flawed discussion of how current expectations of working environments are poorly constructed and could be reformed. Journalists Charlie Warzel and Anne Helen Petersen are talking primarily about jobs in the broad technology industry, whose white-collar workers like me and them shifted to remote conditions at the start of the COVID-19 pandemic. They are scrupulous to note that work-from-home is not a panacea, and will often replicate existing toxic elements from a company’s office setting. And they acknowledge that traditional in-person work often supports racism, ableism, and other biases that can be mitigated by the shift to an alternative mode.
At the same time, however, their overall assessment of computer-based employment outside of the office is negative in a way that does not ring true to my own professional experiences or preferences. They describe feeling obligated to check their inbox right when they wake up and late into the night, for instance, because work-from-home has blurred the boundaries between work and home. But that’s not a situation inherent to remote access; it’s a problem of one particular kind of corporate culture (and the lack of guardrails against it). Personally, I stop thinking about work when my workday is over and have no trouble transitioning back into the rest of my life, giving thanks that I no longer face an hour-long commute between the two. I would love to never have to work from a desk outside my house ever again. Either I somehow lucked into a shockingly non-toxic firm that meshes well with my personal brand of neurodivergence, or else the writers haven’t done enough research to hear from perspectives like mine.
They similarly make a lot of blanket statements about text and video-chat mediums not being adequate substitutes for face-to-face interaction, which may be broadly accurate for many people but could really benefit from the context and nuance of the academic literature on electronically-mediated communication. Researchers who study that field — including me, back in grad school — would take issue with the universal claims Warzel and Petersen offer without apparent support. There are some things like automatic documentation that text absolutely does better than speech overall, and individuals process and communicate information in different ways, some of which are not conducive to the casual in-person drop-ins that the authors clearly favor.
They are on much firmer ground when they talk about the problems of keyboard-monitoring software and other implementations that encourage a worker to engage performatively with their assigned tasks rather than efficiently, or how the widespread embrace of a productivity mindset over the past several decades has not resulted in higher wages for our greater output. Those elements have been my main takeaways from this read, and are why I’m rating it as highly as three-out-of-five stars.
Finally, I’d be remiss if I didn’t criticize the reporters’ treatment of the pandemic itself. I have no idea when their final draft was submitted to editors, but the title was published in December 2021 when the coronavirus continued to rage across the world (as it still does as I write this five months later with no particular end in sight). Nevertheless, Warzel and Petersen blithely mention “the pandemic year” or refer to current conditions as “post-pandemic” throughout their text. It’s hardly the point of their publication here, but it’s frustrating to read and it certainly undercuts their authority as supposed experts.
★★★☆☆
Like this review?
–Throw me a quick one-time donation here!
https://ko-fi.com/lesserjoke
–Subscribe here to support my writing and weigh in on what I read next!
https://patreon.com/lesserjoke
–Follow along on Goodreads here!
https://www.goodreads.com/user/show/6288479-joe-kessler
–Or click here to browse through all my previous reviews!
https://lesserjoke.home.blog








